Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Merqavelyn Ltd ("Merqavelyn", "we", "us", or "our") collects, uses, and protects information about individuals who visit merqavelyn.uk or interact with our platform and support services.

1. Who We Are

Merqavelyn Ltd is a company registered in England and Wales. Our registered address is 27 Finsbury Square, London, EC2A 1AG, United Kingdom. You can contact us at [email protected] or by phone on +44 20 7946 0312.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information such as your name and email address, provided when you submit a contact or access-request form
  • Communications you send to our support team, including the content of messages and the request type selected
  • Technical data such as browser type, device type, and general usage information collected through standard web server logs
  • Any information you voluntarily provide when describing your intended use of the Merqavelyn platform

3. How We Use Your Information

We use the information we collect to:

  • Process and respond to contact form submissions and access requests
  • Communicate with you during the onboarding process, including follow-up questions
  • Provide and improve the Merqavelyn platform and related support services
  • Maintain records for legitimate operational and legal purposes

4. Legal Basis for Processing

Where UK data protection law applies, we rely on the following legal bases to process your personal information: contract performance (where processing is necessary to respond to your request or provide a service), legitimate interests (to operate and improve our platform), and legal obligation (where required by applicable law).

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact and support records are retained for a reasonable operational period and then securely deleted.

6. Sharing of Information

Merqavelyn does not sell personal information. We may share data with third-party service providers who assist us in operating the platform, subject to appropriate data processing agreements. We may also disclose information where required by law or legal process.

7. Your Rights

Under applicable data protection law you may have rights including: the right to access your personal data, the right to request correction or deletion, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, contact us at [email protected] or write to us at 27 Finsbury Square, London, EC2A 1AG.

8. Cookies and Tracking

This website may use standard web server logs and essential cookies for operational purposes. No advertising or third-party tracking cookies are used without consent. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

For any privacy-related enquiries, please contact:
Merqavelyn Ltd, 27 Finsbury Square, London, EC2A 1AG, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0312